I received three emails that appeared to come from FedEx telling me that they had a package that was being held because it couldn't be delivered. It instructed to click on a link to get a receipt. If you get it, don't click on the attachment. Forward it to firstname.lastname@example.org
. Then delete it. See their response.
Thank you for contacting FedEx. We appreciate your taking the time to send us this information.
Here are tips on how to recognize a fraudulent e-mail:
-- The e-mail asks for your personal information or a payment. FedEx does not request personal information or payments via unsolicited mail or e-mail for goods being shipped or held.
-- The e-mail claims to be from FedEx regarding a package that could not be delivered. These e-mails ask you to open an attachment to obtain the airbill or invoice for picking up the package. FedEx tracking updates for undeliverable packages do not include attachments. The attachment contained in this type of e-mail activates a virus. DO NOT OPEN the attachment. Instead, delete the e-mail immediately.
Fraudulent e-mails are the unauthorized actions of third parties not associated with FedEx. You can help us make your online experience with FedEx safe and efficient by reporting suspicious e-mails.
The following types of e-mails will be routed to our fraudulent e-mail unit:
-- Unsolicited e-mails that claim to come from FedEx.
-- E-mails that include attachments.
-- E-mails requesting your personal information.
-- E-mails that request a payment.
-- E-mails that misuse the FedEx logo.
Please note that questions about rates, package tracking and other FedEx service related questions submitted to email@example.com
will not be reviewed or receive a response. Please direct service related questions to firstname.lastname@example.org
or FedEx Customer Service by calling 1.800.GoFedEx 1.800.463.3339